Shipping and Refund Policy


Shipping Policy-
In order to bring our customers the best products, here at LivePurrfect we source items from around the world, including the U.S., Europe, and Asia. With this variety of shipping locations, please allow 12-20 days for receipt of your package.

Return Policy-
At LivePurrfect, returns are easy! We strive to offer the best shopping experience, including hassle-free returns.

The products are fine, but I changed my mind...
Products with no quality-related issues can be returned within 15 days of receiving your order. Customer will be responsible for return shipping fees. Please contact CSA@livepurrfect.com to process your return.

Products with quality problems...
We guarantee all of our products against material and workmanship defects within the warranty period of 30 days. If a defect is evident and Customer Service receives a valid claim within the warranty period, we can offer you an exchange or refund. For exchanges, we will cover shipping fees.
Please contact Customer Service at CSA@livepurrfect.com to process your return.

Cancellations
For all products excluding Made-To-Order items, orders may be canceled for a full refund at any time until the order is confirmed.